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SHY HERO RETURNS POLICY AND SHIPPING INFORMATION

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Returns and Exchange.

All Shy Hero items are hand made in Melbourne with care and love. All items are thoroughly quality checked and adhere to Australia Standards. In the unlikely event that your purchased garment is found faulty we offer an exchange with postage included. Any product you send in exchange must be in the same condition you received it and in the original packaging.

Please notify us at helloshyhero@gmail.com of your intention to return/exchange or refund items strictly within 24 hours of delivery.

Please note that we do not accept liability for shipping loss or damage of returned goods.

 

Time

All items are Hand Made to Order in Melbourne and can take 2-3 weeks before delivery. If you require an item sooner, we ask you to notify us via email at helloshyhero@gmail.com to help us process your order quicker.

Please remember that we are a small team that strives for long lasting quality and beauty in our garments.

 

PICK UP - Melbourne Only

You can now select PICK UP from Toast Workroom Brunswick. You will be notified by email when your order is ready to collect and we can arrange a time for you to pick up your items.

Domestic Shipping:

Once processed, parcels within Australia take around 2-5 days to reach their destination.

International Shipping:

Worldwide parcels can take around 7-20 days to reach their destination.

We use Australia Post for all orders.